Warranty Coverage at a Glance
PolyDock Products warrants to the original purchasing consumer that its products and parts are free from defects in materials and workmanship, beginning on the date of purchase as shown on your receipt or invoice. This warranty is not transferable.
Residential Use Coverage*
Product | Parts Warranty | Labor Provided |
PolyDock | 8 years on polyethylene structure | 3 years |
ShorePort | 8 years on polyethylene structure | 3 years |
Connectors & Parts | 1 year | N/A |
Other items (unless covered by their own manufacturer’s warranty) | 1 year | N/A |
*Residential Use means use exclusively for personal, family, or household purposes.
Non-Residential & Saltwater Use
Non-Residential Use (marinas, resorts, municipal, commercial, or rental applications) is covered under a separate, more limited warranty.
Saltwater/Brackish Use coverage takes priority over other warranties. Products used in these environments must have sacrificial anodes (“zincs”) properly installed and maintained to prevent electrolysis damage.
How to File a Warranty Claim
Contact your local PolyDock dealer or distributor within 15 days of discovering a defect.
Provide a written claim with proof of purchase.
PolyDock may request additional documentation, photos, or access to the product to assess your claim.
If a product or part is found to be defective under normal use, PolyDock will, at its discretion:
Repair the product,
Replace the product/part, or
Refund the purchase price (if repair or replacement is not feasible).
What’s Not Covered
This warranty does not cover:
Improper use, misuse, abuse, or overloading
Improper installation or repairs by unauthorized parties
Damage from snow, ice, electrolysis, corrosion, severe weather, or acts of God
Normal wear and tear or cosmetic fading
Unauthorized modifications or alterations
